FAQ

Yes, we encrypt all credit/debit card or payment information using 128-bit encryption programs. 

Be assured that we do not store your card details. When you enter the card details you are redirected to the respective banks secure payment site. Bank exchanges the data provided by you with your card issuing bank through a Secured Socket Layer. Your card issuing bank authorizes or rejects the transaction, based on which we process or reject the order. At no point do we receive / store your card details. Please refer Secure Shopping for more details.

You have made during various online/offline interactions with us, we would communicate with you periodically for event-based communications such as order information, renewal notices, invites, reminders, special offers, etc. If you are not interested to receive any emails from us, you can select your preferences online in the "My Account" section. However, you would continue to receive transaction-based e-mails such as order confirmation mail, etc. 

We take care to not spam our valuable customer's mailboxes. However, sometimes our emails may land in your spam/junk mail folder. You will need to add Nikitaefremov.com mail ids (support@Nikitaefremov.com ) to your trusted sender list. 

You can call us between 10:00 am to 10:00 pm and speak to our customer service representative or write to us at support@Nikitaefremov.com for any queries you have about Nikitaefremov.com or your Created order. You can also give feedback on our website regarding our services. You can contact us for the following:

• Password-related queries;

• Login-related queries;

• My account/profile change queries;

• Payment-related queries;

• Merchandise/product related queries;

• Website navigation-related queries;

• Pricing, promotion, discount related queries;

• Delivery-related queries; or

• Anything that the customer may wish to clarify about Nikitaefremov.com 

You can visit at our how to shop section link at the end of every page. 

Any individual 18 years of age and legally allowed to shop in the United Arab Emirates or Globally can shop at Nikitaefremov.com. They need to possess a valid credit/debit card (VISA / MASTER CARD) issued by an authorized bank. 

No, we currently do not support this facility, but sooner it will be available. 

Please refer to our privacy policy, which mentions that we do not collect or receive your credit card information, and your money is collected directly on the Bank payment gateway. If you think that your credit card has been compromised, then immediately report the same to your card issuing bank. 

Is stop-payment allowed in case my card has been misused or a purchase made fraudulently? 

Yes, you can, unless they informed you in the store that you can’t on some occasions and events. 

Yes, you can buy an online gift voucher, which can be redeemed on www.Nikitaefremov.com However the same voucher cannot be redeemed in-store. Once Gift vouchers are ordered shall not be canceled or returned. 

No, presently we are not accepting payment through Cheque /Demand Draft.

Payment can be made through all Credit Cards and Debit Cards (if your bank has enabled them for online transactions), 

Online payment through bank transfer, Loyalty & Reward Points Redemptions

We are proud also to provide you with Crypto payments, and Cash on Delivery. 

You can search for the brand on every page. Alternatively, if you want to shop for a particular brand in a category, you can click on the brands listed on the left side of the page under the heading Brands. 

We have standard size and size charts. 

Nikitaefremov.com offers the same quality of merchandise as sold in NE stores, and the prices are also the same. 

We collect information from you when you register on our site or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your name or e-mail address. You may, however, visit our site anonymously. 

Yes, If the manufacturer warranty/guarantee is associated with the Merchandise, it would be mentioned along with the other product details. 

You will receive your money in the same manner in which you paid for the purchase. However, for returns, you will be provided with a credit note which you can utilize to shop at any of our physical stores. 

You may call NikitaEfremov.com customer care, and request to them a return. We will manage for the merchandise to be collected from the delivery address through courier, and returned to us. We shall process the return subject to receipt of the merchandise at our location in unused condition in its original packaging along with original tags and invoice, if failed then the return/exchange/refund may not be possible.

 

Yes, merchandise can be returned at our stores; to check which merchandise cannot be returned in our stores please call our customer care, for more details please refer our returns policy.

Yes, this is possible, you will need to call our Customer Service Representative and register your request. After we receive your request, we would get in touch with you and explain the process of returning the product through courier, for details please refer to our returns policy. 

You may return merchandise in the following ways:

• Most merchandise is returnable in our stores and to check which merchandise items cannot be returned in our stores please call our customer care.

• You can also visit the nearest respective NE  store in the United Arab Emirates, and return the merchandise in unused, saleable condition, along with the original sale invoice.

• You may call NikitaEfremov.com customer support care at 042341071 or Contact us by email on Support@Nikitaefremov.com, and request a return or exchange. We will arrange for the merchandise to be collected from the delivery address through courier, and returned to us. We shall process the return subject to receipt of the merchandise at our location in unused condition in its original packaging along with original tags and invoice, failing which return/exchange/refund may not be possible. For Details please refer to our returns policy. 

No, For now, we don’t provide any exchanges, you can return it and we will add to your account as Credit immediately to order again. 

We offer a 7 days refund and return policy,( Exchange not available for now ) which is applicable to most products sold on Nikitaefremov.com. Please refer to our returns policy for more details.

You can change the shipping address before your order is billed and shipped by calling Customer Care on 042341071 from 10.00 am 10.00 PM Monday through Thursday. 

Yes, you can cancel the order fully or partially before it is shipped. However, you cannot cancel your order for the loyalty points or gift vouchers, once placed. To check the status of whether your order has been shipped or not, click on the "Order Status" link at the top of the page, and then on the link to the specific order, which will indicate the shipping status of each merchandise in your order. However, additions to an order, or changes to the merchandise ordered, are not possible. 

No, however when the order quantities are large, we may verify in order to ensure your security, to confirm that you have indeed ordered these items.

If the merchandise is out of stock when you are adding it to your shopping bag, you will be informed immediately and the merchandise won't get added to the shopping bag. If the merchandise is out of stock after it has been added to your shopping bag but before checkout is completed, you will be informed at the time of checkout. You then need to remove it from your bag before proceeding to check out. If merchandise goes out of stock after you placed the order and received an order confirmation, then we will put our best to fulfill the order by sourcing the selected merchandise. In circumstances that we are not able to source it for you, or if it is take longer than 7 days to ship, we will inform you about the delay and cancel the merchandise and shall reverse any charges made to your credit/debit card against that merchandise. 

You can write to us at Support@Nikitaefremov.com while writing the following details: Date of birth, First Name, Last Name, Address, and Past order number of an order placed from your login id, if any.

Yes, it is possible to change your information; this can be done in the My Account section under the edit profile tab. But, you will not be able to modify your Title, Name, Gender, and Date of birth. 

We can retrieve your password for that you have to go to forgot password page and enter your email ID registered with us. We will reply through email with your password to your email ID

If you are a registered member you will get the following benefits:

1. Checkout - Sign in and proceed to checkout for quick ordering.

2. Order History - Review details of your Order.

3. Address Book - Create and save addresses of your family & friends for faster check out.

4. Exclusive rewards and last updates for new offers 

Registrations do not expire. If your account is inactive for a long period of time we will suspend it or de-activate it, in which case, you can immediately contact our Customer Service Representative on phone to activate the account. We will reactivate your account after verification to confirm your identity.

There is No Charge for registration on Nikitaefremov.com.

We implement a variety of security measures to maintain the safety of your personal information when you access your personal information. 

You can see our Privacy policy Secure shopping commitment. 

No, it is not compulsory to register to shop at Nikitaefremov.com to browse. At the point of check out, you will be required to register.