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Privacy / Security related

 Is the information I enter encrypted?

Yes, we encrypt all credit/debit card or payment information using 128-bit encryption programs. 

What is your privacy policy?

Be assured that we do not store your card details. When you enter the card details you are redirected to the respective banks secure payment site. Bank exchanges the data provided by you with your card issuing bank through a Secured Socket Layer. Your card issuing bank authorizes or rejects the transaction, based on which we process or reject the order. At no point do we receive / store your card details. Please refer Secure Shopping for more details.

General Queries

How do I unsubscribe from your mailing list?

You have made during various online/offline interactions with us, we would communicate with you periodically for event-based communications such as order information, renewal notices, invites, reminders, special offers, etc. If you are not interested to receive any emails from us, you can select your preferences online in the "My Account" section. However, you would continue to receive transaction-based e-mails such as order confirmation mail, etc. 

 How can I stop e-mails from my spam folder?

We take care to not spam our valuable customer's mailboxes. However, sometimes our emails may land in your spam/junk mail folder. You will need to add mail ids ( ) to your trusted sender list. 

How can I contact

You can call us between 10:00 am to 10:00 pm and speak to our customer service representative or write to us at for any queries you have about or your Created order. You can also give feedback on our website regarding our services. You can contact us for the following:

  • Password-related queries;

  • Login-related queries;

  • My account/profile change queries;

  • Payment-related queries;

  • Merchandise/product related queries;

  • Website navigation-related queries;

  • Pricing, promotion, discount related queries;

  • Delivery-related queries; or

  • Anything that the customer may wish to clarify about 

How do I shop at

You can visit at our how to shop section link at the end of every page. 

Who can buy from NE?

Any individual 18 years of age and legally allowed to shop in the United Arab Emirates or Globally can shop at They need to possess a valid credit/debit card (VISA / MASTER CARD) issued by an authorized bank. 

Payment related

Can I pay in-store for a product bought online?

No, we currently do not support this facility, but sooner it will be available. 

What can be done if my credit/debit card has been compromised while making a payment online?

Please refer to our privacy policy, which mentions that we do not collect or receive your credit card information, and your money is collected directly on the Bank payment gateway. If you think that your credit card has been compromised, then immediately report the same to your card issuing bank. 

 Is stop-payment allowed in case my card has been misused or a purchase made fraudulently?

Is stop-payment allowed in case my card has been misused or a purchase made fraudulently? 

Can I redeem the NE Store gift voucher for online shopping?

Yes, you can, unless they informed you in the store that you can’t on some occasions and events. 

Can I buy a gift voucher (GV) online?

Yes, you can buy an online gift voucher, which can be redeemed on However the same voucher cannot be redeemed in-store. Once Gift vouchers are ordered shall not be canceled or returned. 

Do you accept payment through Cheque /Demand Draft?

No, presently we are not accepting payment through Cheque /Demand Draft.

 How can I make a payment?

Payment can be made through all Credit Cards and Debit Cards (if your bank has enabled them for online transactions), 

Online payment through bank transfer, Loyalty & Reward Points Redemptions

We are proud also to provide you with Crypto payments, and Cash on Delivery. 

Merchandise related

 If I want a product from a particular brand how can I find it?

You can search for the brand on every page. Alternatively, if you want to shop for a particular brand in a category, you can click on the brands listed on the left side of the page under the heading Brands. 

How do I understand which size will fit me? Do you have any size charts?

We have standard size and size charts. 

What do we use your information for? offers the same quality of merchandise as sold in NE stores, and the prices are also the same. 

Is there any difference between the merchandise sold at and NE stores?

We collect information from you when you register on our site or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your name or e-mail address. You may, however, visit our site anonymously. 

Cancellation / Returns / Refund related

Can I get a warranty/guarantee for the merchandise?

Yes, If the manufacturer warranty/guarantee is associated with the Merchandise, it would be mentioned along with the other product details. 

How can I receive my money for the merchandise which I have returned or canceled?

You will receive your money in the same manner in which you paid for the purchase. However, for returns, you will be provided with a credit note which you can utilize to shop at any of our physical stores. 

How can I return the merchandise if there is no NE store in my city?

You may call customer care, and request to them a return. We will manage for the merchandise to be collected from the delivery address through courier, and returned to us. We shall process the return subject to receipt of the merchandise at our location in unused condition in its original packaging along with original tags and invoice, if failed then the return/exchange/refund may not be possible.


Can I return my product to your store?

Yes, merchandise can be returned at our stores; to check which merchandise cannot be returned in our stores please call our customer care, for more details please refer our returns policy.

Can I return a product by mail/ courier?

Yes, this is possible, you will need to call our Customer Service Representative and register your request. After we receive your request, we would get in touch with you and explain the process of returning the product through courier, for details please refer to our returns policy. 

I want to return a product, how can I do that?

You may return merchandise in the following ways:

    1. Most merchandise is returnable in our stores and to check which merchandise items cannot be returned in our stores please call our customer care.

    1. You can also visit the nearest respective NE  store in the United Arab Emirates, and return the merchandise in unused, saleable condition, along with the original sale invoice.

    1. You may call customer support care at 042341071 or Contact us by email on, and request a return or exchange. We will arrange for the merchandise to be collected from the delivery address through courier, and returned to us. We shall process the return subject to receipt of the merchandise at our location in unused condition in its original packaging along with original tags and invoice, failing which return/exchange/refund may not be possible. For Details please refer to our returns policy. 

 In case I change my mind about the color/size picked up, can I have it exchanged?

No, For now, we don’t provide any exchanges, you can return it and we will add to your account as Credit immediately to order again. 

What is your return/refund and replacement policy?

We offer a 7 days refund and return policy,( Exchange not available for now ) which is applicable to most products sold on Please refer to our returns policy for more details.

Can I change the shipping address of the order?

You can change the shipping address before your order is billed and shipped by calling Customer Care on 042341071 from 10.00 am 10.00 PM Monday through Thursday. 

Can I cancel an order or merchandise?

Yes, you can cancel the order fully or partially before it is shipped. However, you cannot cancel your order for the loyalty points or gift vouchers, once placed. To check the status of whether your order has been shipped or not, click on the "Order Status" link at the top of the page, and then on the link to the specific order, which will indicate the shipping status of each merchandise in your order. However, additions to an order, or changes to the merchandise ordered, are not possible. 

 Is there a limit to the quantity that I can order?

No, however when the order quantities are large, we may verify in order to ensure your security, to confirm that you have indeed ordered these items.

What happens if the merchandise ordered is out of stock?

If the merchandise is out of stock when you are adding it to your shopping bag, you will be informed immediately and the merchandise won't get added to the shopping bag. If the merchandise is out of stock after it has been added to your shopping bag but before checkout is completed, you will be informed at the time of checkout. You then need to remove it from your bag before proceeding to check out. If merchandise goes out of stock after you placed the order and received an order confirmation, then we will put our best to fulfill the order by sourcing the selected merchandise. In circumstances that we are not able to source it for you, or if it is take longer than 7 days to ship, we will inform you about the delay and cancel the merchandise and shall reverse any charges made to your credit/debit card against that merchandise. 

Registration related

What happens in case I forget my Login Id?

You can write to us at while writing the following details: Date of birth, First Name, Last Name, Address, and Past order number of an order placed from your login id, if any.

If I want to edit my personal information, can I do it?

Yes, it is possible to change your information; this can be done in the My Account section under the edit profile tab. But, you will not be able to modify your Title, Name, Gender, and Date of birth. 

What happens if I forget my password?

We can retrieve your password for that you have to go to forgot password page and enter your email ID registered with us. We will reply through email with your password to your email ID

Can you please explain the benefits of registration?

If you are a registered member you will get the following benefits:

    1. Checkout - Sign in and proceed to checkout for quick ordering.

    1. Order History - Review details of your Order.

    1. Address Book - Create and save addresses of your family & friends for faster check out.

    1. Exclusive rewards and last updates for new offers 

How can my registration expire?

Registrations do not expire. If your account is inactive for a long period of time we will suspend it or de-activate it, in which case, you can immediately contact our Customer Service Representative on phone to activate the account. We will reactivate your account after verification to confirm your identity.

 Is there any charge for registration on the website?

There is No Charge for registration on

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you access your personal information. 

Is my personal information secured?

You can see our Privacy policy Secure shopping commitment. 

Is registration on the website compulsory?

No, it is not compulsory to register to shop at to browse. At the point of check out, you will be required to register.