Secure payment options
Nikitaefremov.com is committed to ensuring your satisfaction with any merchandise you have ordered from us.
Products purchased under any promotional offer or discounted scheme cannot be exchanged.
If you are not entirely satisfied with your purchase from www.Nikitaefremov.com you will be provided with a Credit Note of your Purchase Value if you have paid via Cash on Delivery which is redeemable only Online at www.Nikitaefremov.com
Credit Note will be valid for Six months from the date of issue. This code can be redeemed only one time, it cannot be used partially.
You can use this credit note for the purchase of the same value or a higher value.
In the unlikely event that any merchandise you have ordered from us is not received in good condition, is damaged or defective, or if the merchandise delivered is different from what you had expected, you may return the merchandise in unused condition as you received it, in its original packaging along with original tags, for a return or an exchange, within 7 days from the date on which these goods are delivered.
You may return merchandise to us in the following ways:
Most merchandise is returnable in our stores and to check which merchandise items cannot be returned in our stores please call our customer care.
You can also visit the nearest NE Store in the United Arab Emirates, and return the merchandise in unused, saleable condition, along with the original sale invoice,
You may call www.Nikitaefremov.com customer support care, and request a return or exchange. We will arrange for the merchandise to be collected from the delivery address through courier, and returned to us. We shall process the return subject to receipt of the merchandise at our location in unused condition in its original packaging along with original tags and invoice, failing which return/exchange/refund may not be possible.
If you return the order within 7 days in the same new condition, the refund shall be processed back to the customer within 1-21 Working days depending in your bank policy,( Shipping fees are non-refundable )
Note we will not be able to accept returns that are not properly accompanied by the proper sales invoice.
Before accepting delivery of any merchandise, please confirm/ ensure that the packaging has not been damaged or tampered with. If you think that the merchandise is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the merchandise, then refuse to take delivery of the package, and call our Customer Care at +971 42 341 071 or e-mail us at SUPPORT@NIKITAEFREMOV.COM mentioning your order reference number. We shall replacement delivery is made to you at the earliest.
If you return any merchandise which is delivered to you in damaged condition, we will refund the shipping charges for that merchandise, if we are not able to replace the merchandise. The replacement merchandise will be shipped at no additional charge.
We ensure that you are fully satisfied with any merchandise you order from www.nikitaefremov for hygiene and other reasons we shall be unable to accept returns or exchanges of jewellery, fragrances, cosmetics, innerwear (undergarments, lingerie), swimwear, gift vouchers and any made to order or altered merchandise.
Returns/Exchange through courier collection:
Exchanges through courier collection shall only be done, for merchandise with the same price as the said merchandise being returned. You may indicate clearly the replacement merchandise requested and our Customer Care Associate will confirm, if the said merchandise is available in available stock and whether the exchange can be made.
The refund against a return request made to Nikita Efremov customer support and collected by courier from the delivery address where the item was originally delivered, shall be processed only upon receipt of the merchandise in unused condition, along with the original sales invoice.
After the merchandise is received by www.Nikitaefremov.com and subject to verification of the purchase and condition of merchandise we shall process a refund/exchange within 7 working days of receipt of the merchandise. In case of Cancellation, Refunds of payments charged to the cardholder’s credit card will only be credited back to the Cardholder's credit card account, which was used to pay for the original order. Please note that we shall not be responsible for any delays in credit to the cardholder’s credit card account as that is managed by the Cardholder’s issuing bank.
Cash on Delivery Refund will only happen through two ways:
1-Your provided Bank account details to customer service.
Modification of Terms and conditions of Exchanges and Returns policy:
www.Nikitaefremov.com may at any time modify the User Agreement without any prior notification to you. Management decision of www.Nikitaefremov.com would be the final decision Subsequent to any modification of the User Agreement; we will inform you of the modifications in the User Agreement via e-mail at the address provided by you while registering on www.Nikitaefremov.com. In the event the modified User Agreement is not acceptable to you, you should discontinue using the service. However, if you continue to use the service you shall be deemed to have agreed to accept and abide by the modified User Agreement.
we noticed that you`re in russia
if you want to place an order with an delivery to russia please use